How we can help

We can support you from when you first have concerns that your child may have SEN through to requesting and maintaining an Education, Health and Care Plan.

We can

Support in meetings with education, health and social care professionals
Explore different options open to you for your child/young person’s education
Help you to understand and write reports and letters
Help with the Statutory Assessment process for an Education, Health and Care Plan (EHCP)
Support with annual reviews
Signpost to other organisations and support groups
Promote disagreement resolution where communication with a school or Local Authority is breaking down
Explain the right of appeal through the SEN Tribunal system
Support if your child/young person is at risk of, or has been excluded from school

How we provide support

We offer support through:

Telephone helpline
Email
Face to face meetings and home visits
Drop-in sessions
Attending meetings with you
Website
Social media

You can find out more about the service we are able to provide in our leaflet What you can expect from our service (PDF document).

Is this service confidential?

Yes. We will not share your information with anyone outside SENDIASS unless you tell us we can. The only exception to this would be if we have a specific concern about a child’s safety. Read our SENDIASS Confidentiality and Data Protection Policy (PDF document) for more details.

What does 'impartial service' mean?

The information, advice and support that we offer is firmly based in the law and the SEND Code of Practice. We provide unbiased information and advice about the Wokingham Borough Council’s policies and procedures and about the policy and practice in local schools and other settings. Read our SENDIASS Impartiality Policy (PDF document) for more details.